Return Policy

GoECM Return Policy

At GoECM Houston, we are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below:

1. Eligibility for Returns

   • Returns must be initiated within 14 calendar days of receiving your item.
   • The item must be unused, in its original packaging, and in the same condition that you received it.
   • Certain items, including custom orders and special parts, may not be eligible for return. Please contact our customer support team for clarification on these items.

2. Restocking Fee

   • All returned items are subject to a 30% restocking fee, which will be deducted from your refund amount.

3. Return Process

   • To initiate a return, please contact our customer support team at 832-460-5610. We will provide further instructions for completing the return process.
   • You will be responsible for covering the shipping costs associated with returning the item.

4. Refunds

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7 business days, and the credit will automatically be applied to your original method of payment.

5. Non-Returnable Items

   • Certain parts may not be eligible for returns due to their nature. These items include, but are not limited to:
     • Custom or special order parts
     • Electronic components that have been installed
     • Items that have been modified or damaged after delivery

6. Contact Us

   • If you have any questions about our return policy, please contact us at 832-460-5610.